POLICIES
1
For privacy purposes, our team does not open any closed doors during our cleaning services. We respect your privacy and ensure that all closed spaces remain undisturbed.
2
If you choose to stay in your home during our cleaning services, it is your responsibility to navigate safely. Please be aware that surfaces, including floors, may be wet and potentially slippery or dangerous.
3
If you choose to allow your pet(s) to move freely throughout your home during our cleaning services, it is your responsibility to ensure their safety. Please be aware that cleaning products could be harmful if ingested by pets and may pose a danger. Additionally, SLEEK. Cleaning Services LLC staff may enter and exit your home multiple times per visit; therefore, it is your responsibility to ensure your pet is securely inside.
4
If you choose to “child proof” your home, it is your responsibility to check your home after each cleaning service to ensure that the “child proofing” remains adequate and that the home is safe for children.
5
If you request SLEEK. Cleaning Services LLC to use your cleaning products and/or equipment, please be aware that the quality of services may vary. Additionally, SLEEK. is not responsible for any damage to equipment and/or property resulting from the use of your supplies.
6
If you desire any additional cleaning services, they must be requested and approved by SLEEK. Cleaning Services LLC prior to the scheduled cleaning. Please note that these services may be subject to an additional charge.
7
SLEEK. Cleaning Services LLC is bonded and insured. Please note that all claims, including those for damages, must be formally made through our business insurance.
8
While we are flexible in entering your space, SLEEK. Cleaning Services LLC is not responsible for the security of your home. Please ensure that your safety standards are in place once our team leaves.
9
SLEEK. Cleaning Services is not liable for any pre-existing hazards within your home, such as unattended burners, exposed wires, or other safety risks present prior to our service.
10
SLEEK. Cleaning Services follows Baltimore City Public Schools' decisions for any weather-related closures and delays. Clients will be notified of any schedule changes promptly.
11
To respect our schedule and other clients, SLEEK. Cleaning Services reserves the right to leave if we are unable to begin services within 15 minutes of the scheduled appointment time due to lack of access or communication.
12
Cancellations within 48 hours of your appointment will incur a $50 fee.